Exemptions

I was just reading some financial shinanigans over at cjr the audit's website about how the too big to fail financial firms broke the law yet were not held accountable. They were given exemptions. So next time I am on the phone with my bank or credit card company or any other company for that matter and I hear the bs line, sorry sir there is nothing we can do, I will ask if i can have an exemption in this case, what is your official and unofficial policy for granted exemptions, what was the last exemption you granted and why.